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ISN is dedicated to ensure the highest quality of services by being integer, committed and transparent.
We take any complaints or concerns, whether from customers or third parties affected by our services, extremely seriously and will always aim to deal with them as quickly and efficiently as possible.
Each complaint will be dealt with by a member of the executive board at the German Headquarters.
We would invite you to provide us with details. You can do this by: calling +49 (0) 7229 69 76 900, or sending an email to email@example.com.
Please provide us with as much detail as possible about your concern.
You do not have to provide us with your name or contact details, but we will not be able to contact you in relation to the issue or provide you with feedback on its resolution if you do not.
This grievance process is designed to allow all parties to report any alleged failures by the company to respect the voluntary principles of security and human rights or business ethics.
Personnel and third parties are encouraged to report allegations of improper and/or illegal conduct, including such acts or missions that would violate the principles contained in the International Code of Conduct Association (ICoCA). Our grievance procedures are equitable, accessible and offer effective remidies, which include recommendations for the prevention of recurrence. Procedures also facilitate the reporting of improper or illegal conduct, or a violation of ICoCA Code, that has occured or is about to occur. All allegations will be investigated promptly and impartially and with due consideration to confidentiality.
Maintain records about any such allegations, findings or disciplinary measures. Except where prohibited or protected by applicable law, such records should be made available to a competent authority on request;
Cooperate with official investigations, and not participate in or tolerate from their Personnel, the impeding of witnesses, testimony or investigations.
Take appropriate disciplinary action, which could include termination of employment in case of a finding of such violations or unlawful behaviour;
and ensure that their personnel who report wrongdoings in good faith are provided protection against any retaliation for making such reports, such as shielding them from unwarranted or otherwise inappropriate disciplinary measures, and that matters raised are examined and acted upon without undue delay.
Ways to register a grievance / complaint:
Post: ISN International Security Network GmbH, For the attn: Quality and Grievance, Montreal Avenue D 415, 77836 Rheinmuenster, Germany