This grievance process is designed to allow all parties to report any alleged failures by the company to respect the voluntary principles of security and human rights or business ethics.

Personnel and third parties are encouraged to report allegations of improper and/or illegal conduct, including such acts or missions that would violate the principles contained in the International Code of Conduct Association (ICoCA). Our grievance procedures are equitable, accessible and offer effective remidies, which include recommendations for the prevention of recurrence. Procedures also facilitate the reporting of improper or illegal conduct, or a violation of ICoCA Code, that has occured or is about to occur. All allegations will be investigated promptly and impartially and with due consideration to confidentiality.

ISN will;

Maintain records about any such allegations, findings or disciplinary measures. Except where prohibited or protected by applicable law, such records should be made available to a competent authority on request;

Cooperate with official investigations, and not participate in or tolerate from their Personnel, the impeding of witnesses, testimony or investigations.

Take appropriate disciplinary action, which could include termination of employment in case of a finding of such violations or unlawful behaviour;

and ensure that their personnel who report wrongdoings in good faith are provided protection against any retaliation for making such reports, such as shielding them from unwarranted or otherwise inappropriate disciplinary measures, and that matters raised are examined and acted upon without undue delay.

Ways to register a grievance / complaint:
Email: quality@isn.eu.com

Post: ISN International Security Network GmbH, For the attn: Quality and Grievance, Montreal Avenue D 415, 77836 Rheinmuenster, Germany